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Terms of Use

Patient Portal Terms and Conditions of Use

The Patient Portal (the "Portal") is a health management tool from the NYC Health + Hospitals (“we”, “us” or “our”). The Site includes software and data provided by us and by our licensors and providers including Harris Computer Systems International, QuadraMed Affinity Corporation and Dynamic Health IT (and /or their respective affiliates). The Site provides you with access to personalized health information and guidance for you, and assists you in assembling health information that you may find useful in various health situations such as doctor visits; as the Site develops, we may add or reduce the services available through the Site.

YOUR USE OF THE SITE IS GOVERNED BY THESE TERMS AND CONDITIONS OF USE (THESE “TERMS”), AND BY USING THE SITE YOU ARE AGREEING TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SITE.

IN CASE OF EMERGENCY
IF YOU HAVE OR SUSPECT THAT YOU HAVE A SERIOUS MEDICAL PROBLEM OR CONDITION, DO NOT CONTACT US USING THIS SITE, AND CONTACT A QUALIFIED HEALTH CARE PROFESSIONAL AND/OR CALL 911 IMMEDIATELY.

HOW WE MAY MODIFY THESE TERMS
We may modify these Terms at any time. Any modifications made to will be effective immediately upon our posting the modified Terms on the Site. By accessing or using the Site, you agree to be bound by the Terms as posted on the Site at the time of your access or use. You agree to review the posted Terms each time you access or use the Site so that you are aware of any modifications made to these Terms.

MINIMUM AGE
You may not use the Site unless you are 18 years of age or older.

CONDITIONS OF ACCESS TO, AND USE OF, THE SITE
You agree to access and use the Site only for lawful purposes, and in no event will you, and you will not try to, access any portions of the Site to which you have not been granted access by us, and you will not, and will try to, access the accounts of any individuals other than yourself unless you are expressly permitted to do so by law (e.g. you have been appointed legal guardian of the applicable individual by a court of competent jurisdiction). You are solely responsible for the knowledge of and adherence to any and all laws, statutes, rules and regulations pertaining to your use of the Site. Without limiting the above, by accessing the Site, you agree that you will not:

  • Use the Site in any manner in violation of any federal, state or local law;
  • Use the Site to impersonate other parties or entities;
  • Use the Site to upload, post or otherwise transmit any communications or content that:
  • Contains a software virus, "Trojan Horse" or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of the Site or of any other system;
    Infringes, misappropriates, or otherwise violates any intellectual property, personal, privacy or other right of any person;
    You do not have a right to transmit under any law or contractual relationship including, without limitation, to distribute any advertising or any unsolicited materials; or
    Is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any person or entity as determined by us in our sole discretion;

  • Alter, damage, or delete any content or materials on the Site;
  • Disrupt the Site or our systems, servers or networks in any way; or
  • Claim a relationship with or represent any business, association, or other organization with which you are not authorized to claim such a relationship or to represent.

  • PASSWORDS AND ACCOUNT SECURITY
    You agree and understand that you are responsible for maintaining the security and confidentiality of passwords associated with your account on the Site, and you are solely responsible to us, the City of New York (the “City”) and all of our licensors and vendors, and all of their respective affiliates, directors, officers, employees, contractors, agents and representatives (collectively, all of the foregoing, the “Protected Parties”) for any and all activities occurring from within or in association with your account. If you become aware of any unauthorized use of your password or of your account, you must immediately notify us at the contact information under Contact Us below.

    PRIVACY
    The privacy of your personal information in the Site is governed by our Privacy Policy, our Notice of Privacy Practices, and by any consent form(s) and notice(s) that have been provided to you by your healthcare provider or by us.

    ACCOUNT SUSPENSION OR TERMINATION AND CHANGES TO THE SITE
    We may suspend or terminate your account and/or your access to the Site, with or without notice to you, if you do not comply with these Terms, if we are investigating suspected breach of the Terms, or for any other reason in the interest of protecting patient information, the Site, or the Protected Parties.
    We may change, add to or eliminate parts or all of the Site at any time, due to technical, legal, financial, practical or other reasons. In the event of any such changes your access to the Site and the information on the Site may be limited or unavailable on a temporary or permanent basis.
    We shall not be liable to you or any third party for any such suspension, termination, change or discontinuance.

    THE SITE DOES NOT PROVIDE MEDICAL ADVICE
    ALL OF THE INFORMATION AND GUIDANCE PROVIDED BY THE SITE IS FOR HEALTH INFORMATION PURPOSES ONLY. EXCEPT FOR DOCUMENTS THAT YOUR HEALTH CARE PROVIDER HAS GIVEN TO YOU DIRECTLY OUTSIDE OF THE SITE, AND FOR WHICH A REFERENCE COPY IS POSTED ON THE SITE, THE HEALTH INFORMATION AND GUIDANCE YOU WILL RECEIVE IS AUTOMATICALLY GENERATED BY THE SITE, BASED ON CERTAIN INFORMATION THAT YOU ENTER INTO THE SITE OR MAKE AVAILABLE TO THE SITE FROM YOUR HEALTHVAULT ACCOUNT, AND IS NOT GENERATED OR REVIEWED BY A PHYSICIAN, NURSE OR OTHER HEALTH CARE PROVIDER. THE SITE AND EVERYTHING CONTAINED WITHIN OR PROVIDED BY THE SITE SHOULD NOT BE CONSIDERED, AND MAY NOT BE USED AS, A SUBSTITUTE FOR MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. THE INFORMATION AND GUIDANCE IS PROVIDED TO PROVIDE GENERAL EDUCATION TO INDIVIDUALS ON HEALTH CARE AND MEDICAL ISSUES THAT MAY AFFECT THEIR DAILY LIVES. YOU AGREE THAT THE SITE AND THE INFORMATION AND GUIDANCE PROVIDED BY THE SITE DO NOT CONSTITUTE THE PRACTICE OF ANY MEDICAL, NURSING OR OTHER PROFESSIONAL HEALTH CARE ADVICE, DIAGNOSIS OR TREATMENT.

    WE ADVISE YOU TO ALWAYS SEEK THE ADVICE OF A PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER WITH ANY QUESTIONS REGARDING PERSONAL HEALTH OR MEDICAL CONDITIONS. NEVER DISREGARD, AVOID OR DELAY IN OBTAINING MEDICAL ADVICE FROM YOUR DOCTOR OR OTHER QUALIFIED HEALTH CARE PROVIDER BECAUSE OF SOMETHING YOU HAVE READ ON THE SITE.

    DISCLAIMERS
    YOUR USE OF THE SITE IS VOLUNTARY AND ENTIRELY AT YOUR OWN RISK. THE SITE, AND ALL INFORMATION, GUIDANCE AND CONTENT CONTAINED IN OR PROVIDED THROUGH THE SITE IS PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT OR GUARANTEE THE QUALITY, ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS OR USEFULNESS OF ANY INFORMATION, PRODUCTS, SERVICES, OR OTHER MATERIAL PROVIDED THROUGH THE SITE OR ON THE INTERNET GENERALLY. WE MAKE NO WARRANTY OR GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, FREE OF VIRUSES OR OTHER UNAUTHORIZED COMPUTER CODE, TIMELY, SECURE OR ERROR-FREE. NEITHER WE NOR THE PROTECTED PARTIES WARRANT OR GUARANTEE AGAINST ANY DELAYS, ERRORS, OMMISSIONS, INTERRUPTIONS OR LOSS OF ANY DATA.
    ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF SITE IS DONE AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

    LIMITATION OF LIABILITY
    NEITHER WE, NOR ANY OF THE PROTECTED PARTIES, WILL BE LIABLE FOR ANY DAMAGES INCLUDING, BUT NOT LIMITED TO, ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (REGARDLESS OF WHETHER OR NOT THEY WERE FORESEEABLE, AND EVEN IF WE OR THE PROTECTED PARTIES WERE ADVISED OF THE POSSIBLITY OF SUCH DAMAGE), ARISING FROM OR RELATED TO YOUR USE OR INABILITY TO USE THE SITE, OR ANY INFORMATION, GUIDANCE OR SERVICES RELATED TO OR PROVIDED BY THE SITE, AND WHETHER PROVIDED BY US OR A THIRD PARTY. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIMS OR DAMAGES RELATED DIRECTLY OR INDIRECTLY TO THE SITE IS TO STOP USING THE SITE.
    INDEMNIFICATION
    You hereby agree to indemnify, defend and hold harmless the Protected Parties from against any damages, losses, liabilities, judgments, costs or expenses (including without limitation reasonable attorneys' fees and costs, including without limitation any incurred in enforcement of this indemnity) arising out of any claim relating to your use of the Site, or your breach or violation of these Terms or any other term or condition contained on the Site.

    YOUR BREACH OF THESE TERMS
    If you violate these Terms in any way, we may, in our sole discretion, suspend or terminate your access to the Site, or any portion thereof, with or without notice to you. These actions are in addition to and not in lieu or limitation of any other right or remedy we may have available at law. Further, we shall not be liable to you or any third party for any such suspension or termination. Our failure to act with respect to a breach by you or others of these Terms does not waive our right to act with respect to any such breach or any subsequent or similar breaches.

    THIRD PARTY WEBSITES
    The Site may reference or provide links to third party websites. We are not responsible for the third party websites, and you should review the privacy policies posted on such sites. Please be aware that we do not control, nor are we responsible for, the privacy policies or information practices of third parties or their websites.

    INTELLECTUAL PROPERTY RIGHTS
    All trademarks, service marks, design, information, text, graphics, images, pages, interfaces, links, software, and other items and materials contained in or displayed on the Site and the selection and arrangements thereof, are our property or that of their respective owners. Except as expressly provided in this section, your rights to use any of the foregoing are only in the context and within the confines of the Site or the applicable third party site or service, and in all cases in accordance with these Terms and the terms of those sites. All rights are reserved by the applicable owner.
    The marks “Connect EHR and the Connect EHR logo are trademarks and/or service marks of Harris Computing and Dynamic Health IT. Any other marks and logos are owned by their respective owners.

    You may download and reprint a single copy of the materials from the Site for your own personal, noncommercial use only, provided you include all applicable notices and disclaimers. Any other use of the materials is strictly prohibited without our prior written permission and the permission of the applicable rights holder(s).

    ENTIRE AGREEMENT
    These Terms and the Privacy Policy constitute the entire agreement between you and us with respect to your use of the Site, and supersede all prior and contemporaneous communications and documents, whether electronic, oral or written, between you and us with respect to the Site.

    ENFORCEMENT OF TERMS, RIGHTS AND REMEDIES
    You agree that if we do not exercise or enforce any legal right or remedy which is contained in these Terms (or which we otherwise have under applicable law), such omission will not be taken to be a formal waiver of the our rights and shall not be construed to be a modification of these Terms. If any court of competent jurisdiction rules that any provision of these Terms is invalid, then that provision will be revised, reduced or removed from these Terms, to the minimum extent necessary to render it valid, without affecting the rest of these Terms. The remaining provisions of these Terms will continue to be valid and enforceable.

    GOVERNING LAW AND VENUE
    These Terms, and your relationship with us and the other Protected Parties, shall be governed by and construed in accordance with the Laws of the State of New York (notwithstanding New York choice-of-law rules). You agree that any and all claims asserted by or against the Protected Parties arising under or related to these Terms shall solely be heard and determined either in the courts of the United States located in the City or County of New York or in the courts of the State of New York located in the City and County of New York.

    CONTACT US
    These Terms, and your relationship with us and the other Protected Parties, shall be governed by and construed in accordance with the Laws of the State of New York (notwithstanding New York choice-of-law rules). You agree that any and all claims asserted by or against the Protected Parties arising under or related to these Terms shall solely be heard and determined either in the courts of the United States located in the City or County of New York or in the courts of the State of New York located in the City and County of New York.

    EFFECTIVENESS
    These Terms effective as of October 4, 2013.


    Privacy Policy


    PATIENT PORTAL PRIVACY POLICY
    The NYC Health + Hospitals (“we”, “us” or “our”) is committed to protecting the privacy of all individuals who utilize the Patient Portal (the "Site"). Please read this privacy policy (this “Privacy Policy”) to understand how we collect, use and safeguard the information you may provide to us via this Site.

    ACCEPTANCE OF THIS PRIVACY POLICY
    YOUR USE OF THE SITE IS GOVERNED BY THE TERMS AND CONDITIONS OF USE (THE “TERMS”) AND THIS PRIVACY POLICY, AND BY USING THE SITE OR PROVIDING ANY PERSONALLY-IDENTIFIABLE INFORMATION, YOU ARE AGREEING TO OUR COLLECTION AND USE OF SUCH INFORMATION CONSISTENT WITH THIS PRIVACY POLICY AND TO THIS PRIVACY POLICY, AND TO BE BOUND BY THE TERMS. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY OR THE TERMS, YOU MAY NOT USE THE SITE.

    HOW WE MAY MODIFY THIS PRIVACY POLICY
    We may modify this Privacy Policy at any time. Any modifications made to will be effective immediately upon our posting the modified Privacy Policy on the Site. By accessing or using the Site, you agree to be subject to the Privacy Policy as posted on the Site at the time of your access or use. You agree to review the posted Privacy Policy each time you access or use the Site so that you are aware of any modifications made to this Privacy Policy.

    WHAT INFORMATION DOES NYC HEALTH + HOSPITALS COLLECT FROM YOU?
    Collection of Personally-Identifiable Information. The Site permits you to access certain of your information that you have provided to us, as well as to provide additional personally-identifiable information and health care information. By registering to use the Site and providing that information, you agree that we can use that information consistent with this Privacy Policy, our Notice of Privacy Practices, and by any consent form(s) and notice(s) that have been provided to you by your healthcare provider or by us (collectively, the “Privacy Terms”).

    HOW IS YOUR INFORMATION USED?
    Our Use of Information. We collect, retain, and use any personally identifiable information you provide to us for legitimate business purposes only, consistent with our Privacy Terms, including without limitation the following: to provide you information regarding your health; to provide our services; to operate or improve the Site; to monitor Site visitor traffic patterns and Site usage; to comply with applicable laws, regulations and rules, and requests of relevant law enforcement and/or other governmental agencies; to enforce the Terms; and/or to protect the rights, property, or safety of NYC Health + Hospitals, our users, and others.
    Sharing of Information. We do not sell or rent your personally identifiable information to third parties. We share your information only with our affiliates, healthcare professionals and services providers, service providers for the Site, to systems and services that are used to provide the services or functionality of the Site, or as otherwise described herein or in the Terms in order to provide you with the services available on the Site. In addition, we may disclose information we maintain, including personally identifiable information: (i) when required to do so by law, or may disclose such information in response to a request from a law enforcement agency or authority or any regulatory authority; (ii) to protect the integrity of the Site or the interests, rights, or property of NYC Health + Hospitals; or (iii) to enforce the Site’s Terms.

    MINORS AND CHILDREN
    We do not permit individuals under 18 years of age to use the Site, and we do not knowingly collect information from children. By using the Site, you represent that you are not under 18 years of age.

    THIRD PARTY WEBSITES
    The Site may reference or provide links to third party websites. We are not responsible for the third party websites, and you should review the privacy policies posted on such sites. Please be aware that we do not control, nor are we responsible for, the privacy policies or information practices of third parties or their websites.

    PROTECTING YOUR PERSONALLY IDENTIFIABLE INFORMATION
    Because security is important both to you and to us, we will always make reasonable efforts to ensure the security of our systems. Please be aware, however, that computers connected to the Internet and Internet data transmission cannot be fully secured, and that there is always a risk that security may be compromised and data exposed. We do not and cannot give you any warranty or guarantee that information stored on the Site or that you transmit utilizing the Internet is or will remain secure. You have the right to be notified when your health information has been acquired, accessed, used or disclosed in a manner that is not legally permitted, and where we determine that your health information has been compromised. You will generally be notified of a breach in writing, within 60 days of the event. You can contact Patient Relations, our Corporate Privacy Officer at CPO@NYCHHC.org if you believe that your medical information has been improperly accessed, used or disclosed.

    CONTACT US

    Any questions about this Privacy Policy or privacy on the Site should be directed to Patient Relations, our Corporate Privacy Officer at CPO@NYCHHC.org. Questions unrelated to this Privacy policy or privacy on the site that are directed to the contacts above will not be answered. Questions about the Site other than those relating to this Policy or privacy in the site – including any technical issues, lost user ids, and passwords – must be directed to only the Contacts as listed in the Site Terms.

    EFFECTIVENESS
    This Privacy Policy is effective as of October 4, 2013.
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